Ordering and Payment
Sugar Bunny shop accepts payment in the form of PayPal, Visa, Mastercard, American Express and Discover. Payment is processed at the time of purchase and an e-mail confirmation detailing items and billing/shipping information will be sent upon completion of order. E-mail address provided during checkout must be accurate to receive confirmation and updates.
We take your privacy very seriously. We will never share any of the information you provide to us (including your name, address, email address, phone number, etc.) with anyone. All of the information that we collect will only be used to complete your order with us. We will never send you unsolicited communication.
Shipping and Handling Policy
All orders are shipped from the United States via the United States Postal Service (USPS). Orders are processed within 1-3 days of purchase and packages are usually shipped every Monday and Thursday. Shipping costs are calculated based on the total weight of the order and may be reviewed prior to completion of checkout. Delivery Confirmation (tracking) numbers are issued for all domestic packages. Sugar Bunny Shop is currently unable to provide delivery confirmation for international orders.
Domestic orders may take up to 1 week to arrive. International orders may take up to 3-6 weeks to arrive.
International orders may incur taxes customs fees charged by the receiving country. Sugar Bunny Shop is not responsible for these fees.
Return & Exchange Policy
If you are dissatisfied with your purchase, you may return the item within 30 days for a refund or exchange. Shipping and gift boxing/wrapping charges are non-refundable unless damaged during shipping. Return items must be in original unused, unwashed and undamaged condition with original packaging and tags. Return items that do not meet these qualifications will not be accepted. Sugar Bunny Shop does not assume return shipping costs.
For exchanges, return items must be in the same conditions described above and may be exchanged for other items of identical value only. No money will be added for the difference of lesser value items. Extra shipping charges apply to ship replacement items. To make a return or exchange, please contact us with your request and we will issue further instructions.
Lost or Damaged Merchandise
Merchandise will be replaced or refunded including shipping charges if the product is defective or damaged. Items may be required to be returned before a refund or a replacement is sent. If your package arrives damaged contact us immediately and keep all shipping materials including the box or envelope and all contents. Send pictures of the damage if possible to expedite the process.
Lost packages will be replaced provided the shipping address submitted at time of purchase was absolutely correct. Please contact us if your package has not shown up within the designated time frame and you believe it is lost. Lost packages are subject to verification. Sugar Bunny Shop is not responsible for lost packages due to errors in shipping address provided by customer.
Sugar Bunny Shop can provide gift services in the form of gift boxing and gift wrapping. Customers must choose the appropriate gift box size from the Gift Boxes section. Packing slips are not included with orders unless requested so price of gifts will not be sent with the package. Larger items that are unable to fit into the largest gift box available will be wrapped in gift wrapping paper or placed inside a gift bag instead. Gift boxing/wrapping charges are non-refundable unless boxes are defective or damaged upon arrival.